Frequently Asked Questions
Does Mentis Psychiatry accept insurance?
Mentis is out of network so we do not accept any insurance but we do provide you with a super-receipt that you can submit to your insurance company for reimbursement.
Rescheduling and Reimbursements
Mentis. requires payment at the time of scheduling. If you missed your appointment or need to reschedule, we are happy to find a time that will work for you without additional charge. We do not reimburse for missed or canceled appointments.
Is Mentis seeing patients in person at the office for visits?
Only children 16 and under are seen at the office at this time. Please email for an office appointment @ Ann@mentis-psychiatry.com All others are seen through our secure, user-friendly virtual platform.
How do I set up a virtual session with you?
It's simple. Once you have scheduled your appointment you will receive an email confirmation with a meeting link. Click on the link at your scheduled appointment time to join our virtual session. You are welcome to block your camera or leave it on during session.
Do I have to use a computer for virtual sessions?
We can use FaceTime, WhatsApp, and Skype or we can conduct an audio-only phone session. Reach out to me with your preference.
Are the virtual visits secure?
Yes, Mentis is affiliated with a HIPPA compliant platform to conduct sessions.
What can you share about genetic testing?
Genetic testing is a simple procedure of swabbing your cheek and sending the sample to the lab. There is an initial fee for most patients from Genomind and most insurance covers the balance.
I will review the results with you and we can make decisions for your treatment choices moving forward. You will retain a copy for your permanent health record to share with all your clinicians.
Is there a fee from Mentis to analyze and prepare a genetic report for the follow up consultation
Yes, there is an additional fee for preparation and consultation.